Project Manager-I

Abacus Service Corporation is a company that supports merchants in their transition to the DoorDash Commerce Platform. The Platform Implementation Manager is responsible for providing a best-in-class onboarding experience for SMB merchants, ensuring a smooth transition to DoorDash's products and providing ongoing support throughout the implementation process.

Responsibilities:

• Drive merchant onboardings & implementations with clear, concise communication
• Deliver strong presentations and handle merchant frustrations with grace and support
• Train our merchants on DoorDash's Online Ordering product and functionality
• Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues
• Become a product expert and cross-functional subject matter expert on Online Ordering
• Collaborate and support our sales and account management teams with their merchant implementation challenges
• Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings
• Meet our team's high bar of internal and external service and timeline goals
• Highlight opportunities for leadership to improve team workflows and merchant success
• Be able to achieve immediate results and adapt to an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Requirements:

• Bachelor's degree or equivalent work experience
• 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
• Must have onboarding experience working with merchants utilizing POS systems (examples of companies: Toast, Square, Clover)
• Location (Preferred, in Priority) New York City, San Francisco
• Location (Open To): Phoenix, Los Angeles, Denver, Chicago