Customer Success Manager - Search Marketing Analytics

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. The Customer Success Manager will drive impact for BrightEdge’s customers by managing SEO analytics and ensuring the platform meets their business needs throughout the customer lifecycle.

Responsibilities:

• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
• Drive integrations and implementations to completion
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
• Identify, engage, and train different divisions within a customer
• Provide day-to-day engagement that delights customers and supports renewal
• Configure platform to support advanced AI use cases

Requirements:

• 5+ Years of relevant experience managing multiple customer accounts
• Experience doing discovery of business goals and needs
• Experience driving technology/platform adoption and usage
• Strong verbal and written communication skills and presentation skills
• Experience managing complex integrations
• Thorough understanding of digital marketing
• Working knowledge of SEO
• Enterprise analytics experience with Tableau/Domo/Power BI a strong plus
• Experience with web analytics, Adobe Analytics a strong plus