Inspira FinancialRemote
Health & Benefits - Business Solutions Sr. Project Manager (Remote)
United States of America
Full Time
2 hours ago
$66,000 - $112,000 USD
Visa Sponsor
Key skills
Microsoft ExcelMicrosoft WordMicrosoft OutlookSalesforce CRMAnalytical skillsPrioritizationMulti-taskingSalesforceCRMLeadershipCommunicationCollaboration
About this role
Inspira Financial is a company focused on providing health, wealth, retirement, and benefits solutions to help businesses and individuals thrive. The Sr. Project Manager will be responsible for increasing client satisfaction and retention by efficiently delivering competitive services and managing a team of professionals to foster strong partnerships with clients and channel partners.
Responsibilities:
- Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity
- Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems
- Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary
- Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met
- Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met
- Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success
- Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together
- Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
- Other duties as assigned
Requirements:
- Excellent analytical skills with a proactive nature
- Strong organization skills with a drive to meet deadlines
- An affinity for accuracy and efficiency
- Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
- Strong verbal and written communication skills
- An aptitude for prioritization and multi-tasking
- Strong collaboration skills
- A drive to learn and apply new concepts quickly
- 7-10 years of applicable experience
- 3-5 years of leadership experience
- Bachelor's Degree in Business or related field
- Experience with Salesforce CRM preferred