Advanced Inside Sales Representative - Business Development Representative

Wolters Kluwer is a prominent company in the field of information services, and they are seeking an Advanced Inside Sales Representative to manage complex sales activities and resolve customer issues. The role involves handling inbound and outbound sales inquiries, processing customer orders, and collaborating with various departments to implement strategic sales initiatives.

Responsibilities:

• Handle the most complex inbound and outbound sales inquiries
• Process and manage high-impact customer orders
• Maintain and update detailed and accurate customer records
• Qualify and prioritize sales leads with strategic potential
• Record, analyze, and report on detailed sales activities and trends
• Develop and present comprehensive sales quotes and proposals
• Resolve highly complex customer issues with products and services
• Collaborate with multiple departments for large-scale orders
• Implement strategic sales initiatives and projects
• Mentor and guide junior associates and peers

Requirements:

• Extensive knowledge and expertise in managing complex sales activities
• Ability to resolve sophisticated customer issues
• Experience in handling complex inbound and outbound sales inquiries
• Ability to process and manage high-impact customer orders
• Skill in maintaining and updating detailed and accurate customer records
• Ability to qualify and prioritize sales leads with strategic potential
• Experience in recording, analyzing, and reporting on detailed sales activities and trends
• Ability to develop and present comprehensive sales quotes and proposals
• Skill in resolving highly complex customer issues with products and services
• Experience collaborating with multiple departments for large-scale orders
• Ability to implement strategic sales initiatives and projects
• Experience mentoring and guiding junior associates and peers
• Strategic Customer Service Orientation
• Strategic Sales Techniques
• Professional Communication Skills
• Expert CRM Use
• Exceptional Organization
• Refined Attention to Detail
• Analytical Data Interpretation
• Extensive Product Knowledge