Senior Business Analyst

SmarterDx is a company focused on transforming healthcare through clinical AI, helping hospitals optimize revenue and improve care quality. They are seeking a Senior Business Analyst to support the Customer Success team, leveraging data to drive insights and enhance customer experiences while collaborating with cross-functional teams.

Responsibilities:

• Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making
• Translate Data into High Impact Narratives: Synthesize complex analyses into clear, compelling, and actionable narratives that inspire customers, highlighting business impact and strategic recommendations
• Drive Exploratory Analysis & Insight Generation: Independently scope and execute exploratory analyses using advanced SQL and analytical tools to answer ambiguous, high-priority business questions. Rapidly prototype and iterate on analyses to validate hypotheses and inform direction
• Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives
• Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways while influencing team roadmaps and product strategy
• Champion Data Quality and Analytical Rigor: Set a high bar for data integrity and analytical excellence. Lead validation processes, ensure accuracy, and drive best practices across teams through peer review and collaboration
• Lead Strategic Client Analytics: Own and drive high-impact analyses that inform client strategy, uncover opportunities for revenue optimization, and influence client product adoption

Requirements:

• 5+ years of experience in business intelligence, data analytics, or a related field, with a demonstrated track record of driving business impact
• Revenue Cycle Expertise: strong conceptual understanding of inpatient mid-revenue cycle processes and data
• Advanced SQL Fluency: with the ability to write, optimize, and scale complex queries for ambiguous problem spaces
• Strong BI & Data Storytelling Skills, with a passion for building tools and narratives that empower decision-making
• Strategic Insight Generation, with a proven ability to translate complex data into clear, actionable recommendations
• Commitment to Data Integrity, with rigorous validation practices and experience leading quality assurance efforts
• Ownership Mindset, thriving in ambiguity and taking initiative to define problems, not just solve them
• Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions
• Executive Communication Skills, with the ability to influence senior stakeholders and adapt messaging across audiences