General Manager

DENNY’S GENERAL MANAGER POSITION

At Denny’s, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Denny’s!

As General Manager, you ensure that the focus is on our guests, and you constantly strive for results. Responsibilities include:

• Overseeing overall restaurant operations, management of staff, controllable profit plan achievement, guest count growth, and sales building activities.
• Focusing on employee selection, retention, and continuous operational improvements.
• Demonstrating a strong commitment to hospitality and guest satisfaction.
• Reinforcing training and upholding Denny’s Way service and brand quality standards throughout the entire restaurant.

JOB DESCRIPTION

Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include a focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny’s Guiding Principles when interacting with others.  

Job Responsibilities  

• Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team.
• Works to create and maintain a respectful and enjoyable environment for our employees.   
• Uses corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.  
• Provides timely, constructive coaching and feedback.  
• Directs restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Drives sales, guest count, and profit for the restaurant by: developing and executing a local store marketing plan and community relationships, and ensuring timely implementation of all Divisional and National marketing promotions
• Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.  
• Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.  
• Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.  
• Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.  
• Has a "Guests First" mindset. Understands who his/her guests are, and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions.  

Essential Functions  

• Must be able to lift a tray weighing up to 25 lbs  
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in the office, store rooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, lift, and grasp  
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling  
• Must be able to operate a point-of-sale system and differentiate between monetary denominations
• Must be able to work with all Denny’s menu products 
• Must be able to work with potentially hazardous chemicals  
• Must have sufficient mobility to move and operate in the confined work area  
• Must be able to work inside and outside the restaurant  
• Must be able to observe staff and all aspects of restaurant operations  
• Must be able to stand and walk during an 8 to 10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business  
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas  

Position Qualifications  

• Minimum of 3 years experience in the restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience  
• Food Safety Manager certification required  
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization  
• Ability to communicate effectively, both orally and in writing, in the English language and possess basic math skills
• Places a value on diversity and shows respect for others  
• Proven ability to problem solve and handle high-stress situations  
• Interprets financial statements and understands contributing factors 
• Must be able to perform job duties of every position  
• Must be prepared to multitask in accordance with the demands of the business
• Ability to work weekends, holidays, evenings, and additional shifts as needed 
• Available to travel, to include occasional overnight and airline travel when applicable 
• Has reliable transportation in order to meet banking obligations  

REASONABLE ACCOMMODATION:  

Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly