We are looking for a Business Development Representative that will handle the following:

Build, maintain and manage relationships with customers in the assigned portfolio by remote selling channels (as phone, e-mail)

Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals

Identify and pursue opportunities for cross-sell and up-sell to existing customers

Identify potential customer issues and solve them in collaboration with the sales/trade/Customer Service/Finance teams

Perform outbound interactions (calls/e-mails) to potential, dormant and current customers

Qualify customers' sales potential and plan activities to increase business

Identify and develop leads and new customers

Establish relationships with new customers and secure contracts with new customers to achieve targets

Analyze relevant customers for targeted sales campaigns and build a work plan to increase sales

Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities

Promote ZIM added value services with the customers, including digital platforms (as eZIM, myZIM, eZQuote, ZIMLogistics)

Follow and use sales best practice and tools

Update customer information and interactions in CRM

Monitor and report sales goals/targets/KPIs in line with company’s objectives

Forecast sales activities and set personal/company goals accordingly

Academic education: College degree in Business Management/ Marketing/ Logistics

Experience in sales or marketing position with FFW/ocean carrier - preferred

Working experience with FFW/ocean carrier – preferred

Proficient in MS Office

Business Development Representative

Key skills