Associate Customer Business Manager - Amazon Canada

Glanbia Performance Nutrition (GPN) is a company with a unique portfolio of better nutrition brands and ingredients. The Associate Customer Business Manager will support the execution, analysis, and coordination to grow GPN’s business across Amazon US and Canada, collaborating with various teams to optimize performance and enable data-driven decision-making.

Responsibilities:

• Support Amazon US and Canada revenue planning and forecasting, assisting with monthly updates, variance analysis, and performance tracking
• Assist in managing trade budgets, monitoring performance and profitability impacts
• Support partnership workflows with Amazon Retail, Advertising, and Fresh teams to execute joint business priorities
• Maintain accurate catalog data across Amazon NA, including master data, images, titles, bullet points, and A+ content
• Support new item setup and ensure timely execution across systems
• Monitor digital shelf KPIs such as availability, search ranking, content health, and ratings & reviews
• Coordinate Amazon Advertising plans with internal teams and agency partners
• Assist with campaign inputs, reporting, performance reviews, and execution of promotional vehicles
• Support onsite merchandising, brand stores, and promotional events
• Compile weekly and monthly reporting on revenue, traffic, conversion, share, and ad performance
• Identify risks, opportunities, and trends across Amazon US and Canada
• Provide insights that inform brand and commercial priorities
• Collaborate with supply chain to monitor inventory, forecast accuracy, and Amazon shipment compliance
• Help track fill rates, OTIF performance, and provide visibility on key operational blockers
• Assist in developing improved workflows around demand planning and supply alignment
• Partner with brand, media, demand planning, digital shelf, and finance to ensure synchronized execution across Amazon NA
• Support cross-functional meetings with data preparation and follow-up actions
• Assist in documenting processes, SOPs, and continuous improvement initiatives

Requirements:

• Bachelor's degree with at least 3 years of experience in sales, ecommerce, marketing, or strategy within CPG industry
• Hands‑on experience working with Amazon Retail, Amazon Advertising, or Amazon Fresh
• Understanding of Amazon US/CA marketplace dynamics including retail, advertising, and supply chain fundamentals
• Strong analytical skills with the ability to translate data into insights
• Curiosity and willingness to learn evolving ecommerce capabilities
• Ability to work cross‑functionally in a matrixed environment
• Strong communication and project management skills
• Self‑starter mindset with high ownership and accountability
• Experience supporting customer negotiations or commercial planning
• Comfortable communicating complex details to multiple stakeholders