Customer Service Representative - WAH

InteLogix is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Customer Service Representative who will be responsible for delivering effective customer service, resolving inquiries, and maintaining a thorough understanding of products and services to assist customers effectively.

Responsibilities:

• Provide information about SNAP EBT transactions to customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed
• WiFi must be turned off at all times
• Windows Updates must be current
• Private and distraction free home work space with the ability to close a door