Analyst, Collections (Business to Business)

Cardinal Health is a healthcare services and products company, and they are seeking an experienced Collections Analyst to manage accounts receivable portfolios. The role involves reducing delinquency, driving cash collections, resolving billing disputes, and maintaining strong customer relationships.

Responsibilities:

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices
• Perform outbound collections efforts via phone and email while maintaining professionalism and customer relationships
• Analyze aging reports and prioritize collection strategies based on risk and delinquency trends
• Investigate and resolve payment delays, short pays, unapplied cash, and billing discrepancies
• Partner cross-functionally with Sales, Customer Service, Billing, and Finance teams to resolve account issues
• Reconcile customer accounts and maintain accurate account notes and collection activity updates
• Prepare and distribute statements, payment reminders, and account summaries
• Negotiate payment plans when appropriate while protecting company interests
• Monitor credit exposure and escalate high-risk accounts as needed
• Ensure compliance with internal policies and applicable collection regulations
• Support month-end close activities related to accounts receivable
• Generate and present portfolio performance metrics and reporting
• Review daily aging reports and prioritize overdue accounts
• Contact customers regarding past due balances
• Respond to customer inquiries related to invoices, payments, and statements
• Work disputes through resolution with internal departments
• Update SAP with payment statuses, notes, and follow-up actions
• Track promised payments and ensure commitments are met
• Reconcile accounts and investigate unapplied cash
• Attend team meetings and provide status updates on high-priority accounts
• Prepare reporting in Excel for leadership review
• Escalate critical accounts requiring management intervention

Requirements:

• Bachelor's degree in related field, or equivalent work experience
• 3+ years of collections, accounts receivable, or credit collections experience
• Proven experience managing high-volume B2B collections portfolios
• Strong proficiency in SAP (collections, AR, dispute management, cash applications visibility)
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas, reporting)
• Ability to work in a fast-paced environment while managing multiple priorities
• Strong negotiation and conflict-resolution skills
• Ability to work independently with minimal supervision
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong analytical and problem-solving mindset
• High attention to detail and sense of urgency