Digital Production Operations Manager

CRAFTSMAN+ is a global team redefining creative production through technology and collaboration. They are seeking a Digital Production Operations Manager to enhance production workflows and integrate AI solutions, ensuring efficient project delivery and operational excellence.

Responsibilities:

• Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins
• Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats
• Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen
• Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations
• Identify friction points across the production pipeline and implement durable solutions, not workarounds
• Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements
• Reduce manual overhead by developing automation across production workflows and internal systems
• Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status
• Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards
• Keep internal systems clean, accurate, and accessible so production data can actually be trusted
• Create documentation and training materials that help teams adopt new tools without friction
• Provide leadership with regular reporting on operational health, workflow efficiency, and production performance
• Support margin visibility and project-level operational insights
• Partner with leadership to identify operational opportunities that expand service offerings
• Manage internal department expenses and approve freelancer invoices within project budgets
• Help build the operational foundation that scales with CRAFTSMAN+ as we grow

Requirements:

• 3–5 years in production operations, project management, or producer roles within a creative agency, marketing studio, or production environment
• Hands-on experience using AI tools to automate workflows, prototype internal tools, or improve operations — not just familiarity, but actual shipped work
• Deep understanding of creative production pipelines across digital marketing, motion, video, or interactive media
• Experience building workflows in Monday.com, Asana, Notion, or similar platforms
• Strong communicator who can translate fluently between sales, production, and creative teams
• Comfortable holding multiple operational initiatives at once without losing detail or momentum
• Collaborative by default, with a genuine investment in team success over individual credit