Senior Infor VISUAL Business Analyst (v9)

We are seeking a Senior Functional/Technical Business Analyst with deep expertise in Infor VISUAL (version 9 required; currently on 9.0.8) to provide production support in a heavily customized environment.

This role will support day to day operations, triage and resolve tickets, manage access requests, and help analyze and troubleshoot issues across multiple VISUAL modules.

Provide production support across VISUAL Financials, Manufacturing/MRP, Costing, Projects, and Work Orders

Troubleshoot issues in a highly customized environment, including reverse engineering existing solutions

Support, triage, and resolve tickets and access requests with minimal oversight

Collaborate with business users and IT teams, ensuring clear communication and strong customer service

Assist with enhancements, integrations, and workflow improvements as needed

Extensive hands-on experience with Infor VISUAL 9, including core functional modules

Strong technical capabilities in Visual Macros, Custom VB.NET solutions, Crystal Reports, SSRS, and SQL Server administration

Proven ability to work independently in a fast-paced support environment

Project Management experience or certification

ITIL certification