Business Analyst (BA) Operations

Must have :- Crew Scheduling or Crew Management
Domain :- Airlines 

Job Description

BA Operations role focuses on requirements gathering, process analysis, and documentation for aviation operational modules such as Flight Operations, Crew Scheduling, and Safety. This position acts as a bridge between business stakeholders and technology teams, ensuring that solutions meet operational needs and regulatory compliance.

Key Responsibilities Requirements Gathering & Analysis

• Conduct workshops and interviews to capture operational requirements for aviation workflows.
• Perform gap analysis and identify process optimization opportunities.

Documentation & Standards

• Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
• Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA).

Stakeholder Management

• Collaborate with product owners, architects, and delivery teams for scope clarity.
• Manage change requests and perform impact analysis.

Skills Required Core BA Skills

• Strong experience in requirements elicitation, gap analysis, and process modeling.
• Expertise in BRD/FSD creation, user stories, and acceptance criteria.
• Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO.

Domain Knowledge

• Deep understanding of aviation operations: Crew Scheduling, Flight Ops, Safety.
• Familiarity with regulatory compliance (FAA/EASA) and airline industry standards
• Familiarity with Crew Management Systems (CMS) and airline industry standards

Experience:

• 5 8+ years in business analysis roles.
• Exposure to aviation IT systems and operational workflows.
• Proven ability to manage requirements for large-scale aviation projects