Director, Compensation Business Partner — Sales

ServiceNow is a global market leader in Information Technology and Services, known for its innovative AI-enhanced technology. The Director, Compensation Business Partner will serve as a dedicated advisor to the global Sales organization, translating market intelligence into actionable recommendations and influencing business decisions at scale.

Responsibilities:

• Analyze performance and compensation data to assess plan effectiveness, identify trends, and recommend improvements
• Lead annual and mid-year compensation planning cycles, including modeling, communications, and rollout
• Ensure compliance and governance across compensation programs, including policy adherence and audit readiness
• Stay current on industry benchmarks and market trends to ensure competitiveness and relevance of compensation structures
• Support M&A activities from a sales compensation perspective, including due diligence on acquired plans, retention incentives for key sales talent, and integration of acquired teams into existing frameworks
• Conduct compensation benchmarking and gap analysis for acquired entities, developing transition plans that balance retention risk with cost considerations and internal equity
• Drive analysis on ad hoc research and various pay projects; bring a point of view, not just a spreadsheet
• Develop and advise on programs and training to educate HR, leaders, and managers on compensation programs, reinforcing the organization’s compensation philosophy and culture
• Proactively identify plan effectiveness gaps and bring forward data-backed recommendations before problems escalate

Requirements:

• 10+ years of progressive compensation experience, with meaningful exposure to Sales incentive design and administration in a complex, matrixed environment
• Strong proficiency in Excel (pivot tables, lookups, statistical analysis, modeling)
• Proven ability to serve as a strategic business partner and advisor to senior executive leaders — comfortable presenting to VP- and C-suite audiences
• Proven ability to translate data insights into recommendations that influence leadership decisions
• Strong consultative instincts — you ask the right questions, challenge assumptions respectfully, and build trust through expertise
• Resourceful and self-directed — able to navigate ambiguity and move work forward without waiting for perfect information
• Strong organizational and time management skills; proven ability to manage multiple priorities simultaneously
• Strong communication and stakeholder management skills, including the ability to simplify complex compensation concepts
• Bachelor's degree in Business, Finance, HR, Economics, or related field (or equivalent work experience)
• Experience with Workday, compensation management systems, or BI tools
• Background in M&A integration from a compensation perspective