Customer Service Associate - FuzeRx

Fuze Health is dedicated to enhancing healthcare by connecting patients with essential resources and care providers. The Customer Service Associate will support the Operations Management department by addressing patient inquiries through effective communication and collaboration with team members.

Responsibilities:

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9

Requirements:

• Strong computer skills and knowledge of electronic medical records
• Ability to speak and write effectively at a high school graduate level
• Ability to solve problems and identify solutions
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations
• Ability to work independently as well as an integral part of the patient care team
• Ability to follow instructions and standard operating procedures
• Required: High School Diploma or GED equivalent
• Required: Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.)
• Required: 1-2 years experience with healthcare-related customer support
• Experience in Telehealth