Marketing Manager - Penang

Zurich North America is focused on driving growth and profitability in all assigned products. The Marketing Manager is responsible for managing work processes, developing customer relationships, and providing training and technical advice to enhance customer service.

Responsibilities:

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products
• Lead short term, defined scope projects
• Develop and maintain profitable relationships with new and existing customers
• Assist customers with loss prevention meetings, claims issues, and product training
• Provide training to customer and Strategic Business Unit; personnel on products and services
• Provide technical advice that enables a customer to solve a problem or improve business
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway
• Anticipate customer needs, monitor trends in order to recommend changes
• Resolve technical issues within function or unit

Requirements:

• Experience in managing daily work processes to achieve operational and strategic objectives
• Ability to analyze needs and develop recommendations for improvements to processes, customer service, or products
• Experience in leading short term, defined scope projects
• Proven ability to develop and maintain profitable relationships with new and existing customers
• Experience in assisting customers with loss prevention meetings, claims issues, and product training
• Ability to provide training to customers and Strategic Business Unit personnel on products and services
• Experience in providing technical advice to enable customers to solve problems or improve business
• Ability to develop and maintain positive customer relationships by meeting regularly with customers
• Ability to anticipate customer needs and monitor trends to recommend changes
• Experience in resolving technical issues within function or unit