Business Systems Analyst, Retirement Benefits Operations

Zenith American Solutions, Inc. is the largest independent Third Party Administrator in the United States, and they are seeking a Business Systems Analyst for their Retirement Benefits Operations. The role involves serving as a technical liaison, analyzing data, writing requirements, and maintaining documentation to ensure effective administration of retirement benefits.

Responsibilities:

• Analyzes programming changes and/or system enhancements to existing programs; tests and verify the accuracy of program changes
• Tests programming changes due to bug fixes, enhancements, development, and version upgrades
• Collaborates with programmers, operations, and external vendors to drive quality output through understanding and consideration of impact to all areas
• Provides technical support, training, and problem resolution to end users
• Designs, generates, creates, and evaluates operational reports, queries, data, and procedures regarding systems, including scheduling and distribution of reports
• Analyzes data files, proactively identifies trends and/or issues and collaborates with operations to enhance our clients’ experience
• Writes requirements for software changes, coordinates changes with vendors and operations
• Represents Retirement Benefits Operations and Technical Operations on projects for new and existing client implementations, including establishing requirements, planning, testing and communicating with the project team, internal operations clients and external partners
• Documents system and client support processes, including maintaining operations workflows and documentation
• Maintains excellent internal relationships client and external partner relationships to advance client and participant experience and relations on behalf of Zenith
• Performs other related duties and special projects as assigned

Requirements:

• High school diploma but 4 year college degree is preferred
• Two years of experience as a Business Systems Analyst or two years of experience working in a benefit administration environment with applicable technical expertise
• Experience working with group Retirement Plans with an emphasis on Defined Benefit Plans
• Strong working knowledge of Excel, SharePoint, Smartsheet, and Microsoft Suite
• Basic understanding of business practices with good understanding of project management methodology
• An understanding of database systems and applications
• Collaborative, accountable, takes initiative, and successfully coordinates with cross-functional teams to enhance service delivery
• Strong organizational, analytical, problem-solving, and time-management skills
• Ability to exercise independent judgment
• Excellent attention to detail
• Excellent oral and written communication skills, including the ability to work with diverse groups of professionals in close cooperation
• Bachelor's degree in Accounting, Math, Computer Science, Business or Information Technology
• Experience working with Taft Hartley retirement plans