Manager, Technical Marketing and Services

UPM is a global leader in developing renewable alternatives to fossil-based materials, and they are seeking a Technical Marketing and Services Manager to join their team. This role involves cultivating technical relationships with pulp customers, providing technical recommendations, and supporting strategic sales growth in North America.

Responsibilities:

• Cultivate technical relationships, provide technical recommendations and lead qualification efforts to support strategic sales growth in North America
• Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus), while utilizing the UPM resources available in our mills, R&D, and global TMS teams
• Drive technical collaborations with customers to deliver optimization in their process
• Cooperate with product managers and the global TMS team for product development
• Stay close to customers to understand relevant tissue technology, quality development, and new product development needs

Requirements:

• You have a bachelor's degree in engineering, Paper and Pulp Technology, or equivalent
• You possess 5+ years of hands-on premium tissue production, product development, or tissue chemical supplier experience
• You have experience with structured TAD premium tissue
• You are self-motivated, have excellent teamwork and communication skills, and a willingness to take initiative
• Your work is customer-centric, and you are determined to maintain excellent professional relations with clients based on transparency and trust
• You have excellent communication and presentation skills (both verbal and in writing)
• You are flexible and ready to travel
• You are fluent in both spoken and written English