Fraud Case Management Product Owner and Project Support Consultant

KeyBank is seeking an Agile Product Owner for their Fraud Product, Change, and Project Management Team. This role involves managing the Fraud Technology intake, backlog, and project management for Enterprise Fraud Services, with a focus on supporting Fraud Case Management Platforms and ensuring effective operation and future enhancements.

Responsibilities:

• Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS)
• Represents EFS within all technology-related efforts supporting EFS Applications
• Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders to lead and influence business decisions
• Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders
• Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.)
• Works autonomously and possesses the expertise to own and drive change
• Manage inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization
• Focused execution of process improvement initiatives to improve the client and teammate experience; reduce losses; increase efficiencies; strengthen controls; and manage risks
• Analyze reporting and interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership
• Demonstrate and maintain expertise of industry trends and practices in Fraud and Risk Management, Compliance, and Operations
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, workflow changes, process improvements, etc
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion

Requirements:

• Strong experience supporting Fraud Case Management platforms or comparable fraud, disputes, or AML systems
• Demonstrated ability to perform both in a product owner and project delivery capacity
• Excellent business impact analysis skills, including assessing and building business requirements, process mapping, gap analysis, change readiness assessments, and identification of key stakeholders
• Experience in analyzing complex data, workflows, and system behavior to identify issues and opportunities for enhancements
• Ability to identify, integrate, and coordinate change management activities
• Ability to support both testing reviews and hands-on experience with QV/UAT testing, defect tracking, and release readiness
• Ability to understand the strategy, workflow, upstream/downstream impacts, and initiatives across Fraud Services
• Proven track record of working effectively with technology teams, and external vendors
• Participate in projects and special initiatives; complete other duties as assigned
• Ability to handle input from many sources in order to make sound decisions, exercise good judgment, and achieve stated objectives while prioritizing across multiple projects and teams
• Background in fraud operations, strategy, or financial crimes risk
• Experience with Agile and/or hybrid delivery methodologies
• Familiarity with project management approaches, tools (SharePoint, Jira, Miro, EPPIC, Monday.com), and project lifecycle
• Familiarity with case management configuration, rules engines, alerts, workflows, and reporting
• Experience with FileNet strongly preferred
• Experience leveraging SQL, SAS, or similar tools to gather and analyze data
• Experience with large-scale organizational change efforts
• Experience supporting fraud focused regulatory driven technology-related initiatives