Customer Service Representative - Remote, VA

Modivcare is a company dedicated to making a positive impact on people's lives through service-oriented roles. They are seeking Customer Service Representatives to assist members with inquiries and concerns regarding service offerings, ensuring accurate processing of requests and providing support in a 24/7 contact center environment.

Responsibilities:

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required

Requirements:

• MUST LIVE IN VIRGINIA
• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center experience OR customer service experience
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English
• Can type 35wpm or more
• Answer a high volume of calls up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision
• Sound decision-making and problem-solving skills in a fast-paced environment
• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test
• Ability to directly hardwire to your modem
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
• Attend 100% of training, on camera for the first 30 days of employment