Project Manager, Clinical Lab Equipment Implementation (Healthcare)
United States of America
Full Time
4 days ago
$95,000 - $105,000 USD
H1B Sponsor Likely
Key skills
Clinical Lab Equipment ImplementationCustomer SupportLab Automation InstrumentationMicrosoft OfficePSPValue Stream MappingNetworking TroubleshootingWindows SecurityActive DirectoryGroup PolicyAccess ControlLaboratory Information SystemsPMPPrince 2Customer Relationship ManagementStakeholder ManagementProject ManagementCustomer SuccessSales
About this role
Beckman Coulter Life Sciences, part of Danaher, is dedicated to innovating life science solutions that save lives. The Implementation Project Manager will lead the implementation process for complex life science instrumentation, ensuring successful delivery and installation while building strong relationships with customers.
Responsibilities:
- Leading cross-functional teams to ensure on-time delivery of instrumentation and successful installation/training for customers
- Preparing customers for successful implementations and communicating project milestones to customers
- Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track
- Prioritizing multiple projects at any given time and establish long-term customer relationships as the main point of contact following product sale
- Identifying customer needs to educate and promote value-added services that support long-term customer success
Requirements:
- Bachelor's Degree or equivalent in a Business or Health Science discipline
- Proven record of accomplishment with a strong background in Sales Operations or Customer Support
- Experienced in a customer-facing support role
- 20% travel, overnight, within North America
- Must have a valid driver's license with an acceptable driving record
- Currently holds a Project Management Accreditation such as PMP or Prince 2
- Experience in the Life Science industry with Lab Automation instrumentation
- Experience with Microsoft Apps and DBS tools such as PSP, value stream mapping, and process flow charts
- Experience in networking (e.g. TCP/IP, DNS, troubleshooting), Windows security (Active Directory, Group Policy, access control), and exposure to Laboratory Information Systems (LIS) is desirable
- Familiarity with supporting secure, reliable systems in regulated or operational environments is an advantage