Customer Service Engineer

ALTIX-MGI is a French-based company specializing in equipment for the electronic industries, and it is seeking a Customer Service Engineer for its North American subsidiary. The successful applicant will be responsible for servicing equipment in the customer field and may manage a service team in the medium term.

Responsibilities:

• Ensure installation, maintenance, preventive maintenance on ALTIX-MGI’s equipment
• Upgrade equipment on-site
• Train operators, maintenance persons and process engineers to the new equipment
• Support customer for process and be able to distinguish an issue coming from process or equipment
• Enable to provide technical recommendations and evolvement to customers
• Be able to pro-actively promote upgrade and spare parts to enhance business
• Promote actively spare parts & retrofit by visiting our customers
• Other duties as assigned by the General Manager

Requirements:

• Minimum 2 to 5 years' experience in Service for technical equipment or related
• Familiar with PLC system such as Siemens, Beckhoff (ladder, flowchart…) and be able to identify the blocking point
• Good at problem solving, and feel comfortable with Mechanical and Electrical issues
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and feel comfortable with any software applications
• Excellent written and oral communication skills
• Independent worker & ability to show leadership
• Willing to travel within the US and Canada, plus in France for training