Head of Account Management (IC/Lead)

Actively AI is a company focused on enhancing productivity for enterprise GTM organizations through advanced AI solutions. As the Head of Account Management, you will architect long-term customer partnerships and drive revenue retention and expansion for major enterprise clients, working closely with sales and product teams to ensure successful AI implementations translate into significant business value.

Responsibilities:

• Drive Net Revenue Retention (NRR): Own the renewal process end-to-end and relentlessly hunt for expansion opportunities within existing accounts
• Establish the AM Function: Design the playbooks, health-scoring models, and expansion frameworks that will define the Account Management organization as we scale to Series B and beyond
• Build C-Suite Alignment: Establish "trusted advisor" relationships with CROs and VPs of RevOps, mapping Actively’s technical performance to their top-level strategic business objectives
• Orchestrate Strategic Expansion: Identify new departments and personas where Actively’s AI agents can drive 10x value, moving customers from a single use case to an enterprise-wide AI GTM stack
• Commercial Guardrails: Serve as the commercial "checks and balances" for the technical delivery team, ensuring new customer requests align with paid expansion opportunities and contracted value
• Lead Executive Business Reviews (EBRs): Own the high-level commercial narrative for our customers, focusing on ROI, productivity lift, and long-term roadmap alignment