Customer Service Representative

Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through their inbound call center. The role involves answering incoming calls, providing excellent customer service, and documenting call details.

Responsibilities:

• Answer incoming calls and assist customers with their questions
• Provide excellent service with a positive and understanding approach
• Document call details in our systems
• Solve problems and help customers find solutions
• Work with a variety of people and build positive relationships
• And other tasks, as needed

Requirements:

• U.S. citizenship (work sponsorship not available)
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to obtain and pass a VA government background check
• Great communication skills and a desire to help others
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• Attention to detail and reliable flexibility to work solo and on a team
• General office skills and knowledge of standard office computer equipment
• 1 year of call center experience