Agile Coach/Scrum Master

Job Title: Agile Coach/Scrum Master

Work Location: Franklin, TN (Onsite)

Type: Contract

Key Responsibilities:

Agile Delivery Leadership

• Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
• Ensure backlog readiness and sprint discipline
• Coach Product Owners on prioritization and backlog refinement
• Remove impediments that affect team velocity and delivery predictability
• Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
• Balance planned sprint work with operational interruptions and production support

Agile Transformation & Coaching

• Lead the organization’s transition from waterfall to agile delivery practices
• Educate teams and stakeholders on agile principles and values
• Coach leadership on agile governance and portfolio alignment
• Introducing agile best practices while adapting to healthcare regulatory requirements
• Promote continuous improvement and psychological safety within teams
• Assess team maturity and implement improvement roadmaps

Governance & Enterprise Alignment

• Align team delivery with enterprise strategic objectives
• Integrate agile practices within existing PMO and change governance structures
• Support traceability between initiatives, releases, and compliance requirements
• Ensure audit readiness and documentation standards are maintained in an agile model
• Partner with portfolio management and leadership teams to increase delivery transparency

Cross-Platform Delivery Coordination

• Support teams delivering across enterprise platforms
• Coordinate cross-team dependencies
• Collaborate with infrastructure, integration, and operations teams
• Ensure delivery practices account for ITSM and change management requirements

Metrics, Reporting & Continuous Improvement

• Establish baseline delivery metrics
• Provide executive-level reporting on delivery health and risk
• Identify bottlenecks and implement process improvements
• Utilize data to drive improvement

Required Qualifications

• 5+ years as a Scrum Master in enterprise environments
• 3+ years’ experience leading agile transformation from waterfall to agile
• Strong understanding of Scrum, Kanban, and scaled agile concepts
• Experience in regulated industries (healthcare preferred)
• Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems
• Strong facilitation, stakeholder management, and conflict resolution skills
• Ability to operate at both team and executive levels

Preferred Qualifications

• Experience in healthcare provider or behavioral health environments
• Experience integrating agile with ITIL / ITSM practices
• Experience in enterprise portfolio alignment or SPM environments
• SAFe, CSM, or similar certifications (practical experience prioritized over certification)