Customer Service Specialist

Auxiant is a third party administrator of self-funded employee benefit plans, and they are seeking a Customer Service Specialist to handle communications with providers and members. The role involves answering questions regarding claim status and benefits through various channels including phone, live chat, and email.

Responsibilities:

• Handle incoming and outgoing phone calls from providers and members
• Handle incoming live chats via the website from providers and members
• Respond to emails via Auxiant secure email from providers
• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits
• Other duties as assigned or appropriate

Requirements:

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
• Qiclink experience
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• High school diploma or equivalent and 1-2 years related experience
• Previous call center experience preferred
• Medical insurance background preferred