Auxiant is a third party administrator of self-funded employee benefit plans, and they are seeking a Customer Service Specialist to handle communications with providers and members. The role involves answering questions regarding claim status and benefits through various channels including phone, live chat, and email.
Responsibilities:
- Handle incoming and outgoing phone calls from providers and members
- Handle incoming live chats via the website from providers and members
- Respond to emails via Auxiant secure email from providers
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits
- Assist with enrollee phone and live chat questions regarding claim status and benefits
- Other duties as assigned or appropriate
Requirements:
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
- Qiclink experience
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- High school diploma or equivalent and 1-2 years related experience
- Previous call center experience preferred
- Medical insurance background preferred