Senior Project Manager

Granicus is a company focused on transforming the Govtech industry by building technology that connects governments with their constituents. The Senior Project Manager will manage large customer projects during the implementation lifecycle, serving as a key partner to ensure clients achieve their strategic objectives through effective project management and customer engagement.

Responsibilities:

• Manage large customer projects during the implementation lifecycle
• Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation – as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products

Requirements:

• Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
• Knowledge of project management tools, methodologies, and best practices
• Ability to work independently and collaboratively within a team
• Ability to manage conflict and influence decision-making at all levels of the organization
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
• Solid understanding of Customer Relationship Management (CRM)
• Proactive and data driven
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• Have excellent communications skills – listening, verbal, and written
• Help drive your team's success and are a self-starter
• You are bilingual (English and French) – required