Expert-Level Services Sales Account Manager

Keysight Technologies, Inc. is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design and testing. They are seeking an Expert-Level Services Sales Account Manager to drive strategic growth and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers nationwide.

Responsibilities:

• Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region
• Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives
• Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction
• Lead executive-level service reviews, QBRs, and long-term service planning discussions
• Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets
• Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services
• Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities
• Negotiate commercial terms, pricing, and service deliverables at expert level
• Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention
• Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements
• Serve as escalation point for critical service events, outage mitigation, or urgent operational support
• Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy
• Collaborate with Legal, Finance, and Operations to structure complex service agreements
• Lead internal teams during RFPs, contract renewals, and technical solution development

Requirements:

• 5-10+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries)
• Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management
• Proven ability to manage complex enterprise customers and close multi-year service agreements
• Strong business acumen in negotiation, commercial structuring, and value-based selling
• Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings
• Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs
• Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations
• Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs
• Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus