Position Overview

We are seeking a Senior Business Systems Analyst (BSA) to bridge business stakeholders and engineering teams. This role translates payment workflows into requirements, data flows, and acceptance criteria, while supporting AI/ML-powered payment features.

Key Responsibilities

Requirements & Analysis

Gather and document payment system requirements
Create user stories, BPMN diagrams, and acceptance criteria
Conduct gap analysis and define data mappings
Partner with Product, Engineering, and Finance
Use GenAI tools to accelerate documentation

Payments Domain Expertise

Analyze full transaction lifecycle (auth $B"*(J settlement $B"*(J disputes)
Support tokenization, EMV, 3DS, and APM integrations
Define reconciliation logic across systems
Maintain awareness of card network rules
Define AI-powered payment feature requirements

Delivery & Stakeholder Management

Lead workshops and backlog grooming
Support QA and UAT processes
Communicate trade-offs to leadership

Data & Reporting

Write SQL for analysis and troubleshooting
Define KPIs and reporting frameworks
Translate data insights into business recommendations
Leverage GenAI for faster analysis

Required Qualifications

Experience

6 10 years as BSA, with 4+ years in payments
Experience with payment processors (Stripe, Adyen, etc.)
Agile/Scrum delivery experience

Technical Skills

Strong SQL and data analysis
REST APIs, JSON, webhooks
PCI-DSS, tokenization knowledge
Tools: Jira, Confluence, Lucidchart
Familiarity with ML/AI integration

Professional Competencies

Analytical rigor and attention to edge cases
Strong communication and documentation skills
Cross-functional collaboration
Ownership mindset

Education

Bachelor$B!G(Js degree in relevant field
CBAP/PMI-PBA preferred

Preferred Qualifications

Retail or e-commerce experience
Fraud and chargeback platforms
ERP/OMS systems (SAP, Oracle)
International payments experience
Exposure to RAG, vector DBs, LLM evaluation

Senior Business Systems Analyst Payments

Key skills

About this role