Manager, Enterprise Projects (Remote - Eastern Hours)

Arch Capital Group Ltd. is a company focused on collaboration, expertise, and innovation, aiming to help clients achieve their goals. The Manager, Enterprise Projects will be responsible for leading cross-functional initiatives to enhance user experiences in underwriting and claims through innovative technologies and analytics.

Responsibilities:

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation
• Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas
• Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development
• Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision
• Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations
• Manage stakeholder expectations through regular communication and touchpoints
• Proactively escalate risks/issues to leadership as they arise
• Help establish best practices and repeatable processes applicable across the various business units

Requirements:

• 5+ years' experience in p/c insurance business process analysis, process improvement, preferably in commercial lines underwriting
• Exceptional teamwork skills are required to play a key role in cross-functional teams; ability to collaborate and build trusting relationships with business partners
• A strong understanding of the p/c insurance business and a passion for the industry
• Track record of identifying opportunities for transforming business processes
• Demonstrable ability to lead discussions and synthesize input from various stakeholders to drive consensus on approach
• Track record of collaborating with multidisciplinary teams to deliver technology solutions
• Strong organization skills – task management, time management and project management
• Excellent verbal and written communications skills; ability to convey complex concepts to people across the organization
• Natural curiosity to understand, question as needed, and improve the world around you
• Ability to export and apply learnings from other projects and to build scalable, repeatable business frameworks
• Bachelor's degree or equivalent experience
• Prior commercial lines underwriting experience is strongly preferred
• Prior experience in professional services or management consulting