Growth Support Specialist (Marketing Business Development) (Bilingual Spanish Preferred)

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The Growth Support Specialist supports patient admissions and census growth through communication with patients and referral partners, explaining enrollment benefits and verifying insurance.

Responsibilities:

• Responsible for processing internal and external inquiries relating to patient eligibility and admission
• Responsible for initial insurance verification and accurate determination of placement
• Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most
• Adhere to internal quality, productivity, standard work expectations and compliance standards
• Thoroughly understand eligibility and enrollment processes for the Medical Group
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Timely, professional responsiveness to direct emailed inquiries
• Maintain strict confidentiality of provider, company, and patient information

Requirements:

• High School diploma or equivalent
• 1+ years of experience in a health care related field
• Proficient in Microsoft Excel, Word and Outlook
• Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
• Professional demeanor, dependable, and self-motivated
• Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization
• Prior experience in insurance verification