Customer Service to UX Research Career Changer Apprenticeship

UX Woman is an organization dedicated to helping individuals break into tech, particularly focusing on women, immigrants, POC, and LGBTQ folks. They are offering a 7-month remote UX apprenticeship program where participants will work on end-to-end UX design and research processes for a startup idea of their choice, receiving mentorship throughout the program.

Responsibilities:

• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Lead product scoping and feature scoping, as well as entire project management
• Identify target market for product and position product for launch success
• Incorporate AI tools into your UX design process
• Design AI features and products by considering AI specific design parameters and heuristics
• Understand how AI works and advocate for ethical AI design that builds trust without over-reliance with users
• Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales
• Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights
• Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution
• Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables
• Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea
• Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution
• Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options
• Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work

Requirements:

• Interested in creative career paths in UX research, UX design, product design or service design
• Willing to commit 5-10 hours of work per week to complete program deliverables
• Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules
• Open to feedback from UX mentors and demonstrates a willingness to revise design work