Project Manager

RedSail Technologies is seeking an Enterprise Implementation Project Manager who is passionate about customer solutions and has proven customer-facing experience. The role involves managing multiple projects, ensuring smooth customer onboarding, and driving excellent customer experiences.

Responsibilities:

• Ensure all aspects of customer implementation and onboarding run smoothly and efficiently
• Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities
• Coordinate internal resources for flawless execution of multiple projects
• Track project performance using data and analytics
• Coordinate and communicate frequently with customers on project status and project needs
• Coordinate and attend project meetings. Lead meetings where assigned
• Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored
• Prepare presentations for customer and internal meetings
• Manage customer-reported issues for assigned accounts
• Adhere to budget by monitoring expenses and implementing cost-saving measures
• Work with multiple customers across multiple concurrent projects
• Work closely with customers on large, complex, multi-team customer accounts
• Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support
• Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
• Responsible for the overall success of project(s), which includes cost, schedule, and quality
• Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
• Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
• Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
• Work closely with product and other departments to ensure project and customer success for each implementation
• Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
• Build excellent working relationships with business leaders, colleagues, and the broader team
• Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
• Effectively provide workarounds and find out-of-the-box solutions where applicable
• Drive post-launch postmortem for knowledge sharing and learning

Requirements:

• You have expertise in multi-region, large pharmacy management, and health tech projects
• You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch
• You thrive in a fast-paced environment and have strong time management and prioritization skills
• You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles
• You can successfully deliver multiple complex projects simultaneously with strong attention to detail
• Able to work efficiently and with high accountability individually and in a team
• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset
• You have project management, writing, communication, and problem-solving skills
• You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow
• Able to work and communicate effectively with both technical and business stakeholders
• Experience with both Non-Saas/SaaS/experience