Manager - Digital Product Solution Design

American Express is a leading financial services company that delivers essential benefits and services to its Card Members. The Manager position within the Communication Preferences team is responsible for developing and maintaining servicing preferences, collaborating with stakeholders, and driving initiatives to support the digital strategy.

Responsibilities:

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned
• Own product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities; Execute upon roadmap in partnership with two scrum teams
• Laser focus on Data Governance by ensuring data is accurate, complete and compliant. Establish Data Lineage to document the flow of data from capture point to end point where its used
• Identify opportunity areas across products and leverage AI tools to embed AI/Automation to address real world problems
• Define and drive vision for capabilities and assess KPIs to track performance of communications
• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication
• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities
• Responsible for ensuring the product and relevant processes follow American Express policies and market specific regulations
• Maintain awareness of competitive landscape and industry trends

Requirements:

• 5+ years' experience working as a product manager/owner in an Agile product development environment
• Proven track record of shaping the product vision and delivering digital capabilities
• Experience in implementing data governance to improve data quality and adhere to regulations
• Experience in implementing AI tools to address customer pain points and simplify processes
• Experience in leading and growing technical products and platforms
• Highly collaborative team player with strong communication skills
• Thought leader with experience in influencing partners and stakeholders
• A passion for all things digital inside and outside of work
• Bachelor's Degree in a related field