UX Designer and Business Analyst

LMI is a digital solutions provider focused on enhancing government impact through innovation. The UX Designer & Business Analyst role combines user experience design and business analytics to improve digital platforms for a government healthcare client.

Responsibilities:

• Lead or support UX and service design projects, including analyzing and mapping user journeys, service processes, and ecosystem models to identify key gaps and opportunities for improvement
• Support research activities such as stakeholder interviews, surveys, workshops, and usability testing to gather qualitative and quantitative insights
• Synthesize research findings into actionable insights, personas, journey maps, and service blueprints to drive informed decision-making
• Leverage business analysis techniques to gather, document, and refine requirements through discussions with stakeholders, SMEs, and product teams
• Develop decision logs, business cases, and clear, concise documentation for stakeholders, including meeting outcomes, action items, and system/process recommendations
• Facilitate workshops, design thinking sessions, and stakeholder meetings to build alignment across diverse technical and non-technical audiences
• Develop prototypes, workflows, and user designs to test new processes or tools, iteratively improving based on user feedback
• Partner with product, engineering, and implementation teams to ensure human-centered design principles and business processes are integrated into scalable solutions
• Contribute to operational readiness planning and measure the success of new workflows, adoption strategies, and user engagement outcomes with data and metrics
• Assist with change management activities, including resistance mitigation and stakeholder buy-in strategies
• Integrate emerging AI tools and methodologies to improve decision-making, streamline workflows, and enhance user-centered designs

Requirements:

• Bachelor's degree in Design, Human-Centered Design, Public Policy, Business, Information Systems, or a related field—or equivalent experience
• 2+ years of professional experience as a UX Designer, Service Designer, Business Analyst, or equivalent multidisciplinary role
• Demonstrated ability to create UX and service design artifacts, including journey maps, service blueprints, user flows, personas, and prototypes for complex systems or services
• Excellent research skills, with experience gathering and synthesizing qualitative and quantitative data into meaningful insights and recommendations
• Ability to create and deliver effective stakeholder materials, including onboarding resources, training documentation, and presentations
• Strong workshop facilitation and stakeholder engagement skills, with a track record of aligning diverse perspectives
• Analytical mindset with demonstrated experience in process improvements, impact evaluation, and requirements management
• Advanced proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Strong communication skills, including storytelling and the ability to convey complex ideas to both technical and non-technical audiences
• Eagerness to work in ambiguous, fast-paced environments with agility and adaptability
• Familiarity with digital transformation, platform adoption, and large-scale healthcare or government implementations
• Experience with change management methodologies (e.g., Prosci, ADKAR) or relevant approaches for leading behavior change
• Proficiency using collaboration and design tools such as Figma, Miro, JIRA, or Confluence
• Experience analyzing data and usage metrics through tools such as Excel, Tableau, or Power BI to measure success and inform improvements
• Knowledge of federal healthcare programs or public sector environments (CMS, HHS, VA, etc.)
• Exposure to accessibility and inclusive design standards (e.g., WCAG)
• Experience applying Human-Centered Design (HCD), Agile practices, or service design frameworks in stakeholder engagement and digital solution delivery
• Master's degree in a relevant field and experience leveraging GenAI technologies to improve workflows and decision-making