SprezzaturaRemote
Software Application Support Engineer
United States of America
Full Time
2 weeks ago
No H1B
Key skills
Application SupportIncident ManagementSystem MonitoringPerformance ManagementRoot Cause AnalysisProduction Support OperationsApplication DeploymentConfiguration ManagementChange ManagementRelease ManagementSecurity ComplianceEnterprise Software ApplicationsWeb ApplicationsAPIsBackend ServicesApplication ArchitectureSystem IntegrationsDatabase InteractionsApplication Logs AnalysisSystem Metrics AnalysisSQLRelational DatabasesLinuxWindows ServerCloud InfrastructureHybrid InfrastructureIncident Management ProcessesService Management ProcessesAgile DevelopmentDevOps DevelopmentGitVersion ControlAgileCollaboration
About this role
Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business specializing in secure digital solutions. They are seeking a highly skilled Software Application Support Engineer to provide operational and technical support for enterprise applications for the U.S. Department of Veterans Affairs, ensuring minimal service disruption and maintaining high system availability.
Responsibilities:
- Application Support & Incident Management: Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving application issues while ensuring minimal service disruption
- System Monitoring & Performance Management: Monitor application performance, logs, and system metrics to proactively identify issues and implement solutions that maintain high system availability and reliability
- Troubleshooting & Root Cause Analysis: Investigate application errors, performance issues, and integration failures to identify root causes and implement corrective actions
- Production Support Operations: Support production environments by managing application deployments, configuration updates, and operational maintenance activities
- Collaboration with Development Teams: Work closely with developers, architects, and DevSecOps teams to troubleshoot defects, validate fixes, and ensure smooth deployment of application updates
- Incident & Problem Management Processes: Participate in incident response activities and support problem management processes to prevent recurring issues and improve system stability
- Documentation & Knowledge Management: Maintain technical documentation including troubleshooting guides, support procedures, system configurations, and knowledge base articles
- Change & Release Support: Assist with application releases and changes, ensuring proper testing, validation, and coordination across environments
- Security & Compliance Support: Ensure application support activities align with federal security policies, operational procedures, and system compliance requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of experience supporting enterprise software applications in production environments
- Experience troubleshooting application issues across web applications, APIs, and backend services
- Strong understanding of application architecture, system integrations, and database interactions
- Experience analyzing application logs, system metrics, and monitoring tools to diagnose issues
- Proficiency with SQL and relational databases
- Familiarity with Linux or Windows server environments
- Experience supporting applications in cloud or hybrid infrastructure environments
- Knowledge of incident management and service management processes
- Experience working within Agile or DevOps development environments
- Familiarity with version control systems such as Git
- Strong analytical, troubleshooting, and problem-solving skills