Enterprise Account Manager - Online Reputation/Digital Marketing

NetReputation is the premier online reputation management firm, and they are seeking a strategic, consultative Enterprise Account Manager to serve as the trusted advisor for their sophisticated clients. The role involves managing a portfolio of enterprise clients, ensuring client satisfaction, retention, and coordinating cross-functional teams to deliver on reputation and digital marketing strategies.

Responsibilities:

• Serve as the primary strategic point of contact for a portfolio of enterprise clients, building and maintaining executive-level relationships across marketing, communications, legal, and leadership teams
• Partner with the Strategy team to build and maintain account plans that align NetReputation's services with each client's brand, business, and reputation objectives — and own the execution, client communication, and cross-functional coordination required to deliver them
• Lead monthly/Quarterly Business Reviews (QBRs) alongside the Strategy Director — owning the agenda, client preparation, performance reporting, and follow-through, while the Strategy team leads on forward-looking strategic recommendations
• Own client retention and renewal outcomes, ensuring every account renews on the strength of demonstrated value and trust
• Monitor account health, anticipate risks, and proactively address concerns to maintain best-in-class retention rates and Net Promoter Scores
• Surface expansion opportunities and partner closely with the Sales team when needed — acting as the trusted introducer and strategic context-setter, not the closer
• Coordinate cross-functionally with Strategy, Content, SEO, Operations, and Crisis Response teams to ensure flawless execution and measurable client outcomes
• Partner with clients during reputation events and crisis scenarios, providing calm, strategic guidance and rapid coordination of internal resources
• Maintain accurate account records, client communications, and forecasting in Zoho CRM
• Collaborate with Sales, Marketing, and Leadership to share enterprise insights and inform product, service, and go-to-market strategy

Requirements:

• 5+ years of experience in account management, customer success, or strategic client services, ideally with enterprise or large-account exposure
• Background in online reputation management, digital marketing, SEO, public relations, or corporate communications strongly preferred
• Demonstrated ability to manage complex, multi-stakeholder accounts and build trusted relationships with senior executives
• Strong track record of client retention, satisfaction, and long-term partnership growth
• Ability to translate strategic recommendations into clear client-facing roadmaps, timelines, and deliverables
• Exceptional written and verbal communication skills, including the ability to present to and engage C-level audiences with confidence
• Comfort working in partnership with a Sales team — confident handing off opportunities while maintaining ownership of the client relationship
• Ability to navigate ambiguity, prioritize across competing demands, and remain composed during high-stakes or crisis client situations
• Strategic thinker, dynamic communicator, and collaborative team player
• Bachelor's degree preferred (Business, Marketing, Communications, Public Relations, or a related field)
• Proficiency with CRM tools (Zoho CRM, Salesforce, or HubSpot) and the MS Office / Google Workspace suite
• Comfortable thriving in a remote, fast-paced environment with strong self-management skills
• Account Management or Strategic Customer Success: 5+ years
• Enterprise / strategic accounts: 2+ years
• Online Reputation Management, PR, or SEO: 2+ years
• Customer Relationship Management: 3+ years
• Four-Year College Degree Required