Bilingual - (Spanish) Customer Service Specialist - Remote 1099 Independent Contractor (#ODC)
United States of America
Full Time
3 days ago
$17 - $10 USD
No H1B
Key skills
Call center experienceData entryComputer literacyWindows 11Google ChromeHard-wired internet connectionBilingual English SpanishCommunication
About this role
Inktel Contact Center Solutions is seeking Bilingual (English/Spanish) Remote 1099 Independent Contractors for their Call Center Specialist Representative role. The Call Center Specialist will assist students with general college information, resources, and navigation of the college website, serving as the primary point of contact for non-classroom needs.
Responsibilities:
- Answers incoming phone calls from clients, members, subscribers, or the public
- Responds to questions directly within the scope of the position
- Routes calls to the appropriate person if necessary
- Counsels clients or other callers who are upset or have urgent concerns
- Ensure callers have been provided with all necessary paperwork and instructions
- Solicits information necessary to respond appropriately or route caller
- Performs lookups or extracts records from information system or other files
- Educates callers about available services, products, or benefits
- Oversees service schedules. Ensures estimates and other information given to the public are current
Requirements:
- High school diploma or equivalent
- 1-2 years Call Center Experience
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
- Excellent oral communication skills: clear diction, tone, and use of proper grammar
- Ability to deliver quality customer service in a high-volume environment
- Ability to advise and counsel students in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
- Dependable, a history of good attendance and punctuality is essential
- You must provide your own equipment
- Minimum PC Requirements: Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better, 40 GB or more of available space, 100 GB or more of total space, 8 GB of RAM or better, Windows 11 (No Macs or Chromebooks), Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements: Dual Monitors 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p), USB Headset with Microphone, Camera Integrated or USB Camera
- Minimum Software Requirements: Latest version of Google Chrome for Windows, Certain client programs may require specific versions of Microsoft Internet Explorer
- Minimum Internet Connectivity Requirements: Hard-wired connection (no wireless), Minimum 45 MBPS download / Minimum 10 MBPS upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold: 120 milliseconds (ms)
- Spanish (Preferred)
- Location: Orlando, FL (Preferred)