Product Owner Hartford - CT - Connecticut

Overview

Highly skilled Technical Product Owner (PO) with strong domain expertise in Contact Center Telephony systems and a solid foundation in modern data and cloud technologies

The ideal candidate will bridge business needs with technical execution, driving product vision and delivery across AI-driven solutions and platform enhancements

Key Responsibilities

Own and drive the product roadmap, backlog, and prioritization aligned with business objectives

Collaborate with cross-functional teams including engineering, data, AIML, and business stakeholders

Translate business requirements into clear user stories and technical requirements

Act as the primary liaison between business and technology teams

Participate in Agile ceremonies (sprint planning, grooming, reviews, retrospectives)

Ensure successful delivery of solutions in line with quality, timeline, and performance goals

Leverage data insights and analytics to guide product decisions

Support AIautomation initiatives within contact center platforms

Required Skills & Qualifications

Technical Expertise

Strong understanding of Python

Azure ecosystem (preferred)

Experience with:

o Power BI (data visualization)

o PostgreSQL (or similar relational databases)

o Kubernetes (K8s) concepts and containerized environments

Ability to effectively communicate with engineering teams on architecture and technical design

Domain Knowledge

Hands-on experience in Contact Center Telephony platforms (e.g., IVR, ACD, call routing, customer experience systems)

Understanding of AIML applications in customer service (chatbots, voice analytics, automation)

Tools & Methodologies

Proficiency in:

o JIRA (backlog management, sprint tracking)

o Confluence (documentation, collaboration)

Strong experience working in AgileScrum environments

Soft Skills

Excellent communication and stakeholder management skills

Strong analytical and problem-solving abilities

Ability to manage competing priorities in a fast-paced environment

Detail-oriented with a strong focus on delivery and outcomes

Preferred Qualifications

Experience working with AI-driven or automation platforms

Familiarity with cloud-native architectures

Previous experience in a technical Product Owner role