
Overview
Highly skilled Technical Product Owner (PO) with strong domain expertise in Contact Center Telephony systems and a solid foundation in modern data and cloud technologies
The ideal candidate will bridge business needs with technical execution, driving product vision and delivery across AI-driven solutions and platform enhancements
Key Responsibilities
Own and drive the product roadmap, backlog, and prioritization aligned with business objectives
Collaborate with cross-functional teams including engineering, data, AIML, and business stakeholders
Translate business requirements into clear user stories and technical requirements
Act as the primary liaison between business and technology teams
Participate in Agile ceremonies (sprint planning, grooming, reviews, retrospectives)
Ensure successful delivery of solutions in line with quality, timeline, and performance goals
Leverage data insights and analytics to guide product decisions
Support AIautomation initiatives within contact center platforms
Required Skills & Qualifications
Technical Expertise
Strong understanding of Python
Azure ecosystem (preferred)
Experience with:
o Power BI (data visualization)
o PostgreSQL (or similar relational databases)
o Kubernetes (K8s) concepts and containerized environments
Ability to effectively communicate with engineering teams on architecture and technical design
Domain Knowledge
Hands-on experience in Contact Center Telephony platforms (e.g., IVR, ACD, call routing, customer experience systems)
Understanding of AIML applications in customer service (chatbots, voice analytics, automation)
Tools & Methodologies
Proficiency in:
o JIRA (backlog management, sprint tracking)
o Confluence (documentation, collaboration)
Strong experience working in AgileScrum environments
Soft Skills
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
Ability to manage competing priorities in a fast-paced environment
Detail-oriented with a strong focus on delivery and outcomes
Preferred Qualifications
Experience working with AI-driven or automation platforms
Familiarity with cloud-native architectures
Previous experience in a technical Product Owner role