Customer Strategy and Delivery Lead

Keebler Health is building the operating system for value-based care, helping healthcare organizations thrive by unlocking the power of their data. They are seeking a highly driven individual to lead the delivery and success of healthcare AI solutions across strategic customer accounts, ensuring meaningful impact and strong customer relationships.

Responsibilities:

• Own a variety of strategic customer accounts from post-sales handoff through ongoing engagement
• Build and maintain trusted relationships with clinical, operational, technical, and executive stakeholders
• Serve as the primary point of accountability for customer needs
• Develop account-level strategies aligned to customer goals and organizational priorities
• Lead end-to-end implementation of Keebler Health AI solutions in complex environments
• Translate customer requirements into clear execution plans and drive delivery against milestones
• Coordinate cross-functional teams (sales, product, engineering, clinical) to ensure successful implementation and ongoing delivery of requirements
• Ensure implementations meet quality, timeline, and regulatory expectations
• Coordinate continuous improvement in how solutions are deployed and supported over time
• Own the full customer journey, including onboarding, adoption, optimization
• Monitor account health and proactively identify risks, gaps, or opportunities
• Define, track, and communicate success metrics tied to clinical, operational, and financial outcomes
• Ensure customers achieve meaningful ROI and sustained value from AI solutions
• Drive adoption across diverse stakeholder groups
• Identify and support opportunities for expansion and deeper impact
• Contribute to playbooks, tools, and best practices that enable repeatable success