Referrals Coordinator

Description

We're glad you found us.

Athena Care has been offering high quality, accessible mental health care for over twenty years. If there's one thing we've learned, it's that great care starts with great team members who actually feel supported. We're an insurance-based practice growing across Tennessee, and we're looking for a Referrals Coordinator to join our team and help us help others!

We offer psychological testing, IOP/PHP, Spravato/IM Ketamine, TMS, psychotherapy, group therapy, and general psychiatry— often all under one roof. Our patients receive genuinely comprehensive care, and you get unique and interesting colleagues.

Who we're looking for

Someone who is empathetic, collaborative, and ready to support our patients by helping us move referred prospective patients to scheduled and ready to see their provider patients. You’re efficient, detailed, and foster great relationships with those you work with. You want to be the calm, reassuring resource for people who need our services.

What it's like to work here

We've worked hard to combine rigor and high-quality care with a fun and friendly work culture. Our support team aims to take care of operations so that providers can stay focused on their patients. You get access to great tools, resources, and expertise to do your job well. At Athena Care we strive to offer the ideal balance of a small group practice feel on the ground with strong business expertise and technology behind the scenes

Your day-to-day role

• Ensure efficient handling of all client referrals and follow-ups; Process volume in call queues for both internal and external patient referrals for care; initiate contact to referred patients and work cases to resolution (scheduling with provider).
• Answer phone lines, SMS, and other forms of communication from referred patients to establish patient record, answer questions, and schedule appointments.
• Collaborates with clinical teams, business development, and external providers to coordinate care and ensure a seamless referral experience.
• Ensure completion of intake process, provide support to both patients and providers as needed; make sure all required components are captured for chart creation and scheduling.
• Maintain accurate record of referrals for tracking outcomes, communicating trends to identify areas for process improvement.
• Contribute to the development and implementation of referral policies and procedures to optimize workflow and client care.

Requirements

What we're looking for on paper

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1-year prior healthcare experience preferred.
• Experience in a healthcare related contact center or clinic environment preferred
• Comfortable with EMR systems and standard tech tools
• A great communicator, and someone who will meet our prospective or current patients where they’re at
• HIPAA-savvy and comfortable in mental healthcare

Benefits include: Health, dental, vision, and life insurance and 401(k) with employer match

We'd genuinely love to connect. Reach out and let's see if this could be a good fit — for you and for the people you'll serve.