IT Support Specialist

WHO IS FIVE STAR?

     As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https://youtube.com/shorts/jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

What You’ll Do

• Provide first-level technical support (hardware, software, systems)
• Troubleshoot and resolve issues—or escalate when needed
• Manage IT tickets, calls, and support requests
• Set up and configure employee devices and accounts
• Maintain and audit IT inventory and systems
• Support onboarding/offboarding processes
• Assist with AV setups and company events
• Contribute to IT projects, upgrades, and improvements
• Document processes, fixes, and system updates
• Uphold IT security protocols and best practices

What You Bring

• 2+ years of IT support or helpdesk experience
• Strong knowledge of:
• Microsoft 365 Admin Center
• Computer hardware/software systems
• Ticketing & device management tools
• Excellent communication and problem-solving skills
• Ability to prioritize, multitask, and stay organized

Preferred Certifications:

• CompTIA A+
• Network+

What Makes You a Great Fit

You align with our core values:

• Relentless – You own problems and see them through
• Experts – You continuously improve your technical skills
• Passionate – You bring energy and urgency to every interaction
• Generous – You share knowledge and support your team
• Integrity – You do the right thing, always

What Success Looks Like (KPIs)

• Respond to 100% of IT tickets within 24 hours
• Maintain 90%+ accurate device inventory
• Deliver consistently positive user satisfaction
• Execute 95%+ on-time onboarding/offboarding
• Ensure near-perfect ticket documentation & tracking
• Maintain 100% punctuality and attendance

Work Environment

• Fast-paced, high-energy setting
• Mix of desk work and hands-on support
• Occasional lifting (up to 50 lbs)

Why Join Us?

• Be part of a growing, high-impact IT team
• Work in a culture that values ownership, growth, and excellence
• Make a real difference in employee productivity and experience