Technical Business Systems Analyst II

Serco USA is a company that supports the US Department of Health and Human Services CMS contract providing eligibility support for the Center for Medicare and Medicaid services. The Technical Business Systems Analyst II will manage and prioritize the CNS/SecOps backlog and convert various risks into actionable work while collaborating with engineering teams to improve infrastructure and tooling.

Responsibilities:

• Manage and prioritize the CNS/SecOps backlog in the SAFe Agile framework
• Convert risks, incidents, audits, and initiatives into actionable work
• Balance competing priorities in areas of security, stability, tech debt, cloud modernization, automation, and compliance
• Align work projects and backlog with operational and cybersecurity goals
• Partner with engineering on infrastructure and tooling improvements
• Develop understanding i cloud architecture and Terraform to support prioritization and facilitate technical discussions
• Drive initiatives to improve resiliency, visibility, incident response, MTTR, monitoring, and automation
• Participate in major incident reviews and drive systemic fixes
• Promote infrastructure‑as‑code and consistent deployment standards
• Lead Agile ceremonies, PI planning, Jira ticket updates, and Sprint reviews
• Coach teams on SAFe Agile principles, DevOps practices, flow efficiency, and operational accountability
• Foster collaboration, psychological safety, operational ownership, and continuous improvement
• Remove delivery and operational impediments
• Use metrics and telemetry for data‑driven decisions
• Support DevOps maturity and CI/CD adoption

Requirements:

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in cloud operations, security operations, infrastructure engineering, or enterprise IT operations
• 3+ years of experience in Agile Product Ownership, Scrum Master, Team Coach, or technical operational leadership roles
• Strong understanding of AWS cloud technologies, Infrastructure as Code (IaC), and operational security concepts
• Experience working with Terraform or Terraform Enterprise in enterprise cloud environments
• Experience working in SAFe Agile environments
• Experience with Jira, ServiceNow, and Agile operational workflows
• Knowledge of tools and services such as: AWS Organizations, IAM and identity federation, GuardDuty, Security Lake, CloudTrail, EventBridge, OpenSearch, VPC and Transit Gateway architectures, Zscaler zero trust, F5 Big IP, PKI infrastructure, Endpoint security tooling, Terraform Enterprise and Infrastructure as Code (IaC) pipelines