Senior Vice President, Client Service Executive

BNY is a leading global financial services company, and they are seeking a Senior Vice President, Client Service Executive to join their Corporate Trust team. This role involves managing high-value client relationships, ensuring exceptional service, and collaborating with internal teams to deliver seamless client experiences.

Responsibilities:

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service
• Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements
• Uphold the highest standards of governance, risk management, and compliance in every client interaction