Generator Service Technician, Generator Team
Boardman, Ohio, United States of America
Full Time
1 day ago
$64,000 - $114,000 USD
Key skills
AWSAmazon Web ServicesLeadershipCommunication
About this role
At Amazon Web Services (AWS), we're working to be the most customer-centric company on earth! AWS is a place where builders can build. We invent and innovate to improve the experience for our customers. If you'd like to help AWS continue growing as a leader in the cloud and data industry, this is the job for you.
The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
Key job responsibilities
- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed, complete and legible descriptions of all repair operations performed
- Accurately record time, expenses, and mileage
- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
- Lift up to 30 lbs frequently; pushing and pulling a maximum force of 30 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
- Perform preventative maintenance, troubleshooting, and vendor management as part of daily duties.
A day in the life
Procedure creation, preventative maintenance, break fix, and administrative duties are part of the day to day activities in this role.
About the team
The generator team is a tight knit crew that often collaborates to complete large tasks. The volunteerism and communication on this team sets a high bar.
- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, OR, Boardman - 32.00 - 57.00 USD hourly
The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
Key job responsibilities
- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed, complete and legible descriptions of all repair operations performed
- Accurately record time, expenses, and mileage
- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
- Lift up to 30 lbs frequently; pushing and pulling a maximum force of 30 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
- Perform preventative maintenance, troubleshooting, and vendor management as part of daily duties.
A day in the life
Procedure creation, preventative maintenance, break fix, and administrative duties are part of the day to day activities in this role.
About the team
The generator team is a tight knit crew that often collaborates to complete large tasks. The volunteerism and communication on this team sets a high bar.
Basic Qualifications
- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma
Preferred Qualifications
- 2+ years of data center engineering experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, OR, Boardman - 32.00 - 57.00 USD hourly