Case Manager III - Crisis Stabilization and Resource Center

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

Professionals at this level have excellent communication skills with clients, co-workers, and community entities.  Thinking outside the box and being a self-starter are a must.  Specific project, program or office responsibilities may occur at this level.  Experience in case management is preferred.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• Bachelor’s degree in counseling, social work or related field preferred.
• Valid driver’s license, acceptable driving record.
• Training in case management is preferred.

Essential Duties and Responsibilities

• Works with client in addressing mental health and substance use symptoms.
• *Works directly with member to assess holistic health care and social service needs, client strengths, abilities, and desires.
• *Develops care coordination plan with the client that is realistic, achievable, goal oriented, and focused on client needs and desires
• * Demonstrates ability to effectively assist clients in addressing barriers by utilizing community resources and health related information.
• *Coordinates services, resources, information with client, and on behalf of client when needed.
• *Maintain all reports required of the position.
• *Interacts with primary care providers, behavioral health providers and other social service providers to make needed connections for services, provide a conduit for information sharing and organizes case conferences to bring providers together to review the care of mutual members.
• *Works within the team model, utilizing the expertise of the team members when appropriate for each client.
• *May include teaching life skills or budgeting classes to clients.
• *Provide direct intake/assessment of client’s presenting problem and barriers to recovery.
• *Provide information and referral to address client needs.
• *Provide problem solving and crisis intervention to clients.
• *Provide referral and coordination for issues which may interfere with therapy attendance, including making follow-up phone calls to clients who miss their appointments.
• *The ability to communicate positively with community members regarding coordination of services.
• *Display a comfort level in working with stressful individual/family dynamics.
• *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• *Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains, and shares as appropriate a dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

 *DENOTES ESSENTIAL JOB FUNCTIONS