Customer Service Scheduling Rep - Patient Scheduling Rep - Contingent 1st Shift

Trinity Health is seeking a Customer Service Scheduling Representative to deliver exceptional quality and service to patients and other customers. The role involves scheduling procedures, collecting patient information, and collaborating with multiple departments to ensure efficient operations.

Responsibilities:

• Independently schedule procedures for Surgery, Endoscopy, Rehabilitation Services, Radiology and any subsequent departments added to PHS
• Collect and validate patient demographic information, including insurance type, to facilitate the pre-registration process
• Obtain pre-certification or authorization numbers if available from physician office
• Inform patient/physician offices of preparations for procedures scheduled, verbally and/or by printed itinerary

Requirements:

• High School graduate
• Medical Terminology classes or two years experience with Medical Terminology
• Two years of Computer experience preferably in Windows (2000) environment
• Ability to work in a team environment
• Excellent customer service skills necessary to interact with patient/physicians to maintain and promote positive relationships
• Well developed verbal and written communication skills to portray a profession and customer image
• Ability to pass a training aptitude test
• Associate degree with medical certification
• Experience in an admin/clerical role in health care