Business Systems Analyst

CCMR3 is a leading firm in debt recovery solutions, committed to ethical conduct and delivering results. They are seeking a Business Systems Analyst to bridge the gap between business needs and IT solutions, enhancing performance outcomes through data-driven decision-making and process improvements.

Responsibilities:

• Requirement gathering: Work with management and end-users to understand business challenges and system needs
• Process analysis: Analyze current business processes to identify areas for improvement and efficiency gains
• Workflow execution: Build, maintain, and monitor system workflows
• Solution Design: Design new or updated systems and applications to meet specific business needs
• Technical specifications: Translate business requirements into detailed technical specifications for the development team
• Data Analysis: Sometimes analyze data to help with decision-making and to identify problems or opportunities
• Monitoring and Support: Monitor the performance and efficiency of business systems and provide support
• Documentation: Create and maintain clear and concise documentation, such as user manuals, process flows, and requirements documents
• Testing: Assist with testing software programs to ensure they function as required and align with business objectives
• Communication: Serve as a liaison between business users and support departments (IT development team, Applications team, Support teams, ect) to ensure alignment throughout the project lifecycle

Requirements:

• This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future
• Strong analytical and problem-solving skills
• Excellent verbal and problem-solving skills
• Ability to work with various stakeholders, from management to end-users
• Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration
• Bachelor's degree in business administration, IT, or a related field is preferred
• Proficiency in SQL preferred