Luxury Customer Service Representative

Hendrick Automotive Group is seeking a Luxury Customer Concierge to support their luxury dealerships from their facility in Charlotte. The role involves handling customer communications with professionalism and care, ensuring a seamless customer experience.

Responsibilities:

• Deliver exceptional concierge-level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experience
• Log all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

Requirements:

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast-paced, tech-enabled environment
• Computer and email proficiency
• A positive, competitive, and team-oriented attitude
• Availability Monday–Saturday within the 7:30 am–6:00 pm window
• Must successfully complete a background check, MVR, and pre-employment drug screen