Hotline Customer Service Representative

JC Consulting合同会社 is a technology-driven company in the field of 3D printing, and they are seeking a Hotline Customer Service Representative to join their customer service team. The role involves being the first point of contact for customers, handling inquiries and providing support related to orders and product information.

Responsibilities:

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, whether that means resolving them directly or escalating to the right team
• Represent our brand with friendliness and consistency across every customer touchpoint

Requirements:

• Candidates are required to be based in Ohio
• A U.S. citizenship is required
• Excellent English communication skills, both written and verbal
• Customer-first mindset with a strong sense of ownership and follow-through
• Reliable, organized, and able to manage multiple customer interactions without dropping the ball
• Structured thinker with sharp attention to detail — you catch things others miss
• Genuine curiosity about how products work; you're comfortable asking questions and figuring things out
• Mandarin Chinese proficiency is a plus — we serve a diverse customer base and Chinese-speaking candidates are strongly encouraged to apply
• Priority will be given to staffing arrangements in the following three cities: San Antonio, Texas; Bakersfield, California; and Columbus, Ohio